MULONGA WATER SUPPLY AND SANITATION COMPANY EMERGES BEST COMMERCIAL UTILITY FOR 2025

Lusaka, 28th April 2026—Mulonga Water Supply and Sanitation Company (MWSC) has been ranked Zambia’s Best-Performing Commercial Utility for 2025, according to the latest 2025 Water Supply and Sanitation Sector Report released by the National Water Supply and Sanitation Council (NWASCO).

The annual performance ranking evaluates Commercial Utilities against key sector benchmarks, including non-revenue water, metering ratio, water quality, service coverage, hours of supply, staff efficiency, collection efficiency and operation and maintenance cost coverage by collection.

Southern Water Supply and Sanitation company (SWSC) scooped the second position while Nkana Water Supply and Sanitation Company (NWSC) was recognized as the Most Improved Commercial Utility for 2025, demonstrating significant progress across multiple performance indicators with minimal downward trends.

Category-specific awards highlighted strong performance across the sector. Eastern Water Supply and Sanitation Company (EWSC) excelled in water quality, while Luapula (LPWSC) , North Western Water Supply and Sanitation Company (NWWSSC) and Lusaka Water Supply and Sanitation Company(LWSC) led in metering ratio.

MWSC and LWSC stood out in sanitation service coverage, Kafubu Water Supply and Sanitation Company(KWSC) in hours of supply, LWSC in staff efficiency. Western and Nkana Water Supply and Sanitation Company(NWSC) and WWSC led in collection efficiency while Southern Water Supply and Sanitation Company (SWSC) and NWSC took lead in operation and maintenance cost coverage by collection.

The awards were announced during the official launch of the 2025 Water Supply and Sanitation Sector Report officiated by the Minister of WaterDevelopment and Sanitation Honourable Collinss Nzovu , held yesterday at the Mulungushi International Conference Centre, Kenneth Kaunda Wing.

In addition to recognizing Commercial Utilities, NWASCO honoured outstanding contributions from Chief Executive Officers. Ndililakulampa Malambo of MWSC was awarded Best Chief Executive Officer, followed by Gift Monde of SWSC and Joe Mbewe of KWSC. Under the Water Stewardship Awards, NWSC took first position, while SWSC secured second place.

In the media category, Zipporah Mushala of Zambia Daily Mail was awarded Best Print Journalist, with Mary Ndhlovu of ZANIS taking second place. Mercy Mulenga of Yar FM received the Best Radio Journalist award, followed by Phyllis Sitenge of Faith Radio. Fortune Malata of ZNBC TV was recognized as Best Television Journalist.

NWASCO continues to publish the Water Supply and Sanitation Sector Report annually to provide a comprehensive assessment of the performance of service providers and to promote transparency, accountability and continuous improvement in the sector.

Background

NWASCO is mandated by the Water Supply and Sanitation Act No. 28 of 1997 to regulate the provision of water supply and sanitation services in Zambia.

Issued by:

Mrs. Mpunga Chipepo Simukwai

Corporate Affairs Manager